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5 Ways to Provide Customer Service with Social Listening


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As a small business owner, you know how important it is to show your guests excellent customer service, but did you know that consumers’ high expectations also carry over to your social media presence? Droves of customers are turning to social media to effectively get their problems resolved. The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. In this video, Emma and Nealey explain how to up your customer service game on social media to keep your customers coming back again and again. Taking the time to make your online customer service as exceptional on social media as it is in person will impress your customers and keep them coming back to your business!

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